Customer Service
We take pride in providing outstanding customer service and we work in close partnership with our customers to ensure that our product solutions suit their different needs.
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Contact UsIf you have questions about products, parts or ordering online, please feel free to contact us. Requests are responded to within 24 hours of receipt for those received Monday-Friday 9am to 5pm. Requests received Saturday-Sunday are replied to on the following Monday. |
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FAQs on Ordering OnlineA Question and Answer section for placing online orders for the first time, including password help, shipping address changes, payment options and credit card security information. |
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Create a Quote OnlineCreating a Quote or saved shopping cart is asy to do and offers you a quick way to get the total cost (minus GST and Freight) of an order, print out to share with others, and place orders saved for later online. To create a quote, first add all the items you need to your cart. Then click "Save As Quote. |
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Why Register with Laerdal.co.nz?There are several substantial benefits to registering online as a customer with Laerdal.co.nz: Create Quotes and Favourites, View status on all your orders, Review and manage your account , View your Order History and Invoices |
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Privacy & SecurityLaerdal is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customer’s information is secure. You can find out more about how your personal information is protected in our Privacy Policy. |
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Terms and Conditions of SalePayment terms and acceptable methods of payment. |
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Deliveries and HandlingUpon receipt of your purchase order Laerdal will process it and despatch within 24 hours (should the goods be in stock in Auckland). Should your order be required to be despatched from Melbourne your order will desapatch within 5 working days. Delivery Times*: North Island - Next day delivery (from Melbourne - up to 7 working days) South Island - 2 to 3 working days (from Melbourne - up to 9 working days) A Freight charge of $12 + GST will apply on all orders under $300 Orders ship partial i. |
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Product ReturnsShould you have the need to return goods back to Laerdal the following process should be followed: Contact Laerdal Customer Service on 0800 523 732 within 7 days of receiving the delivery. Have your purchase order number or invoice number available which will help us reference the goods you are returning. |
Laerdal Global WarrantyIn the event that your Laerdal Medical product needs warranty service, please contact Laerdal Medical or the Authorized Dealer from whom it was purchased. In order to avoid any unnecessary inconvenience on your part, we suggest reading the Directions for Use carefully before contacting Laerdal Medical or our Authorized Dealer. |
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2009 Laerdal CatalogueLaerdal’s commitment to helping save lives is based in a proud history since the beginning of modern medicine. For over 60 years we have continuously strived to develop needs-based products and solutions to meet your educational and clinical needs – deeply rooted in a strong dedication to improve patient survival. |